Please return your product(s) to:


Vieille aps
att: DIFUSE 
egegade 7 kld 
2200 copenhagen n 
Denmark 

CVR.: 43899139 
difuse@difusecph.com


You must return to this address. We do not pick up orders at pick-up shops. 

We gladly accept returns within 14 days, providing the goods are in original condition, unused, and with the original tags and packaging. In order to return your order you must contact us by mail at difuse@difusecph.com no later than 14 days after the date of receipt. We will provide you with a return formular that you will have to print, fill out and include when returning your order.

We do not cover shipping expenses for returns. We do not accept items that have been used or tested. DIiffusers should be returned un-used and oils should be returned un-opened. Please remember to pack the goods responsibly, to avoid damage in the post. Send returns with track and trace and insured package, as Difusë can't take responsibility for damaged or lost goods. As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card within 14 days. Please keep your postage receipt as a proof that the package was sent and in case that tracking will be necessary.

FOR RETURNS FROM NON EU COUNTRIES: 

If you reject to receive your package or refuse to pay your duty bill, please note that the duty will be deducted from your refund once we receive the returned goods. 
If you have received an order, and the items does not fit you, please make sure to return it within 14 days, and mark the package as "return of goods" as we won't cover any additional duties once the package re-enters EU. 


CLAIMS / DAMAGED GOODS: 

If you have received an item and it has ungone damage under shipping or the electronics is out of function, please contact us immediately on e-mail: difuse@difusecph.com