TERMS & CONDITIONS

 

 

Terms and Conditions

Welcome to DIFUSE CPH! These terms and conditions outline the rules and regulations for the use of our webshop.

1. General Information

DIFUSE CPH is operated by vieille aps ("we," "our," or "us"). By accessing our website and making a purchase, you agree to the following terms and conditions. Please read them carefully before using our webshop.

vat DK43899139

2. Orders and Payment

  • Order Confirmation: Upon placing an order, you will receive an email confirmation detailing your purchase.

  • Payment Methods: We accept major credit cards, debit cards, and other secure payment options available at checkout.

  • Payment Security: All transactions are encrypted to ensure secure handling of payment details.

3. Prices and Taxes

  • All prices on the webshop are displayed in DKK / EUR / USD and include/exclude applicable taxes as stated.

  • For orders outside the EU, additional duties and taxes may apply upon delivery. These charges are the responsibility of the customer.

  • please see page: shipping 


4. Product Information

We strive to provide accurate descriptions and images of our products. However, slight variations in color or material may occur.

5. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of DIFUSE CPH and protected by intellectual property laws. Unauthorized use is prohibited.

6. Complaints & Warranty

As a consumer, you have a 24-month warranty in accordance with Danish consumer law. This means that if your product has a defect that was present at the time of purchase, you have the right to file a complaint.

How to File a Complaint

If you wish to make a complaint about a defective or incorrect product, please contact us as soon as possible and no later than two months after discovering the issue. Complaints can be submitted via:

  • Email: difuse@difusecph.com
  • Physical: Vieille ApS, att: Difuse, Egegade 7, KLD, 2200 Copenhagen N, Denmark

Please include your order number, a description of the issue, and, if possible, photos of the defect.

Complaint Process

Once we receive your complaint, we will assess the issue and offer one of the following solutions:

  • Repair of the product
  • Replacement with a new product
  • A refund, if neither of the above is possible

The warranty does not cover defects caused by improper use, lack of maintenance, or normal wear and tear.

If we are unable to reach a satisfactory solution, you may submit a complaint to the Danish Competition and Consumer Authority’s Center for Complaint Resolution via www.forbrug.dk.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our webshop or products.

8. Privacy Policy

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make a purchase.

8.1 Data Collection

We collect personal data to process your orders and improve your shopping experience. This includes:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers)
  • IP address and browsing behavior (for analytics and security purposes)

8.2 How We Use Your Information

Your data is used for:

  • Processing and fulfilling orders
  • Managing payments and refunds
  • Providing customer support
  • Sending order confirmations and updates
  • Improving our website and services
  • Complying with legal obligations

8.3 Data Protection & Security

We implement industry-standard security measures, including SSL encryption, to protect your data from unauthorized access, loss, or misuse. Payment details are handled by secure third-party payment processors and are not stored on our servers.

8.4 Data Retention

We retain your personal data only as long as necessary for the purposes stated above or as required by law. Once no longer needed, your data will be securely deleted.

8.5 Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Payment processors (for secure transactions)
  • Shipping providers (for order delivery)
  • Legal authorities (if required by law)

8.6 Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

8.7 Your Rights

Under GDPR and other applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion of your data
  • Withdraw consent for data processing (where applicable)
  • Request data portability
  • Lodge a complaint with a data protection authority

8.8 Contact Information

For any privacy-related inquiries or to exercise your rights, please contact us at:

Email: difuse@difusecph.com
Address: Vieille ApS, att: Difuse, Egegade 7, KLD, 2200 Copenhagen N, Denmark

9. Changes to Terms and Conditions

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated revision date.

10. Governing Law

These terms are governed by and interpreted under the laws of Denmark / EU.

11. Contact Information

If you have any questions or concerns, please contact us at:

  • Email: difuse@difusecph.com

  • Address: 

Vieille aps 

att: difuse 

egegade 7 kld 

2200 copenhagen n 

denmark

Thank you for shopping with DIFUSE CPH!
DIFUSË is a Copenhagen based studio, that creates minimalist aluminium diffusers and essential oils. All our products are designed to elevate your space with Danish calm and clean design.